A. COLLECTION OF INFORMATION
Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account:
Information including user name, address, phone number, and email address, will be collected at the time of user registration on the Site. If you are registering an XP-PEN account through social media platforms such as Facebook , we may collect your account name and profile photo at those platforms.
If you choose to answer our supplemental questionnaires for registered members, we may also collect information about your profession and user preferences.
If you prefer not to provide such information, the use of our services and products will not be affected.
If you contact our customer service, we may record your conversation with us and collect additional information to verify your identity.
We record details of users’ activities on the Site. Information relating to such transactions (including, but not limited to, the types and specifications of the goods, pricing and delivery information, any dispute records and any information disclosed in any discussion forum) may be collected when transactions are conducted on or facilitated through the Site.
From time to time, we collect information about our users and prospective users during trade shows, industry events and other functions. The information we may collect at these events includes, but not limited to, user name, address, phone number and email address.
We record users’ buying and browsing activities on our platform including but not limited to IP addresses, browsing patterns, buyer behavioral patterns and equipment information. In addition, we gather statistical information about the Site and visitors to the Site including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.
Certain data we collect may be defined as personal data under applicable data protection law (“Personal Data”).
To enable us to provide our services and products to users, users need to provide certain categories of data (which may include Personal Data), such as user name, address, phone number, and email address. If certain data is required, we will let you know at the time of collection. In the event that users do not provide sufficient data marked as necessary, we may not be able to complete the registration process or provide certain products or services.
B. USE OF PERSONAL DATA
We collect and use your Personal Data for the following purposes:
- To verify your identity
- To verify your eligibility to register as a user of the Site;
- To process your registration as a user, providing you with a log-in ID for the Site and maintaining and managing your registration;
- To provid you with customer service and responding to your queries, feedback, claims or disputes;
- To facilitate communication between us on the Site, processing your purchase orders, and providing delivery services;
- To assess account security and transaction risks of members, detecting and preventing fraud and other security incidents;
- To personalize our communication with you based on your browsing records, equipment information we collected and your order history, and performing research or statistical analysis in order to improve the content and layout of the Site, and to improve our product offerings and services;
- To identify, develop and market products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws. Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities and interests (see section E. COOKIES below). Where we are required by applicable law, we will seek your consent prior to sending you communications for marketing purposes;
We may also use your Personal Data for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.
C. DISCLOSURE OF PERSONAL DATA
- Logistics partners for providing delivery services for buyers, including return and exchange of products;
- Cloud computing service providers to provide cloud storage services;
These service providers must abide by our data privacy and security requirements and are only permitted to use your Personal Data in connection with the purposes specified above, and not for their own purposes.
For the purposes specified above, we may share your Personal Data with affiliated companies in the XP-PEN India company and/or their designated service providers.
When we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations, or as otherwise required or permitted by applicable laws.
We may also disclose your Personal Data to any other person with your consent to the disclosure.
We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you.
We have established relationships with other parties and websites to offer you the benefit of products and services which we do not offer. We offer you access to these other parties and their websites either through the use of hyperlinks to these sites from our Site or through offering “co-branded” sites in which both we and other parties share the same uniform resource locator (URL), domain name or pages within a domain name on the Internet. In some cases you may be required to submit Personal Data to register or apply for products or services provided by such third parties or co-branded partners.
D. RIGHTS REGARDING PERSONAL DATA
Under the applicable laws, you may have the rights of access to Personal Data held by us and other rights.
E. COOKIES & SIMILAR TECHNOLOGIES
To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.
Social Media and Single Sign-On
In addition to cookies, we may also use other similar technologies on our websites such as social media and single sign-on.
Depending on your jurisdiction, you may be able to log in to our website using sign-on services such as Facebook Connect or an Open ID provider. These services will authenticate your identity, provide you the option to share certain personal information (such as your name and email address) with us, and to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.
We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.
XP-PEN India does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided XP-PEN with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable XP-PEN India services.
G. SECURITY MEASURES
We employ commercially reasonable security methods to prevent unauthorized access to the Site, to maintain data accuracy and to ensure the correct use of the information we hold.
For registered users of the Site, some of your information can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session.
No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
I. HOW TO CONTACT US