Terms & Conditions

When you visit our website or buy something from our store, you agree to terms set out in this agreement. We reserve the right to change terms set in this agreement. When we do so, we will update this page and mark the date when updates were made.

You may not use our products to conduct any illegal or unauthorized activity that violate laws in your jurisdiction.

You may not reproduce, copy, or resell our product, marketing, images, video and packaging.

We reserve the right to refuse orders you place with us. This could be due to limited inventory, lack of logistics support in your location, fraudulent activity or payment issues raised from our payment gateway providers. Refund will be provided, wherever applicable.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our store.

We price our products with a lot of thought and rarely change them. In occasions when we need to, we reserve the right to update our product prices and discontinue them based on our own discretion. When we update a products price, this website will clearly reflect the current price of the product. Discontinued products may no longer appear on the website.

Once you have finished shopping, all the items you wish to purchase are added to your cart. Your next step will be to go through the checkout process and make the payment. To do this:

1. Click the “cart” button at the top of the page

2. Click on the “checkout” button

3. Register/login or checkout as guest

4. Fill-in or check your contact details, the details of your order, the delivery address and the invoicing address

5. Select payment method and complete order

6. Complete payment using the associated payment gateway

You can pay using Debit Card, Credit Card, Net Banking or your Citrus Wallet.

Cards are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery.

We offer free shipping to most locations in India.

We usually dispatch products that are in stock within two business days (generally next day) from the time your order is placed.

If our logistics partner supports it, we will send you an email with a link where you can track your order.

For all orders shipped out, we do not permit any returns or cancellation unless it is in line with the warranty policy offered.

In a rare case if you do receive damaged products, please send us digital photos of the product at info@xp-pen.co.in within 24 hours of receiving it. We’ll assist you and will provide you with the best possible solution with your complaint.

Similarly if you receive an incorrect product, please email us at info@xp-pen.co.in within a period of 2 days from the date you received the product and we will take care of the rest.

We are unable to exchange or refund used or customer damaged goods. Items that do not match these criteria are non-returnable and will be denied.

Send all returns to:

M/s DNS Overseas, 1003, Raheja Chambers, 213 Nariman Point, Mumbai 400021.

Certain content on our store may link to third-party websites like Instagram, Twitter and Facebook that are not affiliated with us. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

You agree to hold harmless XP-Pen, our subsidiaries, employees and suppliers, harmless from any claim or demand, including reasonable attorneys’ fees.

Purchasing on our website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may purchase only with the involvement of a parent or guardian.

When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.

We reserve the right to make changes to our policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

These conditions are governed by and construed in accordance with the laws of India, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.

All prices are inclusive of VAT/CST, service tax, Goods and Services Tax (“GST”), duties and cesses as applicable – unless stated otherwise.

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.

Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail confirmation is sent to you that the product has been dispatched to you (the “Dispatch Confirmation E-mail”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Dispatch Confirmation E-mail.

Your contract is with us and you confirm that the product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale or business purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website.

These Terms of Service shall be governed by and construed in accordance with the laws of India.