WARRANTY POLICY

/WARRANTY POLICY
WARRANTY POLICY2018-05-24T05:31:05+00:00

XP-Pen India (“XP-Pen”) represents and warrants to the original purchaser (“Purchaser” or “you”) that the Deco / Star / Artist / CP / AC series devices (“Product”) are free from material defects, including improper or inferior workmanship, materials, and design, during the designated warranty period, and subject to the following terms and conditions, when used normally and in accordance with all operating instructions:

1. Warranty Period: Coverage under this warranty is limited to the following time periods-

    1. Graphic tablet, Graphic display, Tracing pads, AC accessories : 12 months from the date of purchase.
    2. Other accessories (if included in the box set): 3 months from the date of purchase.

2. This limited warranty only applies to products manufactured by or for XP-Pen and that can be identified by the “XP-Pen” trademark, trade name, or logo affixed to them. The limited warranty does not apply to any non-XP-Pen products or software.

3. The limited warranty extends only to Purchasers who purchased the product on the XP-Pen official shopwww.xp-pen.co.in or other official channels and is not assignable or transferable to any subsequent purchaser/customer.

4. During the limited warranty period, XP-Pen will repair or replace at XP-Pen’s sole discretion, any parts of the Product that are defective or malfunctioning during normal usage. XP-Pen reserves the right to use new or refurbished replacement parts in repair of the Product.

5. This limited warranty covers only the costs of parts and labour. Other related costs such as shipping and delivery costs may be borne by Purchaser at XP-Pen’s option.

6. At XP-Pen’s request, Purchaser must provide proof of the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt.

7. This limited warranty does not cover damage resulting from:

  1. Abuse, accident, misuse, improper storage, exposure to liquid, moisture, or dampness;
  2.  External causes such as from a collision, fire, flooding, sand, dirt, windstorm, lightning, or earthquake
  3.  Exposure to extreme weather conditions, Acts of God, theft, blown fuse, or improper use of any electrical source
  4.  Computer or internet viruses, bugs, worms, Trojan Horses, cancel-bots
  5.  Normal wear and tear of the Product
  6.  Usage of Product other than in its normal and customary manner;
  7.  Improper testing, operation, maintenance, installation, or any alteration or modification of Product
  8.  Consumable parts, such as batteries, unless damage has occurred due to a defect in XP- Pen materials and workmanship
  9.  Service performed by anyone who is not a XP-Pen representative or an authorized XP-Pen service provider
  10.  Other acts which are not the fault of XP-Pen, including damage caused by shipping
  11.  Cosmetic damage, including but not limited to dents or scratches in decorative, structural, or non- operative parts resulting from normal Purchaser use
  12.  Spillage of food or liquid, corrosion, rust or incorrect voltage; and
  13.  The defective function of the cellular system or inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Product.

8. XP-Pen does not warrant that the operation of this Product will be uninterrupted or error-free.

9. This limited warranty will also be null and void in any of the following events:

  1. ) The serial number or warranty seal on the Product has been altered, defaced or removed
  2. ) Any term contained in this limited warranty has been altered or modified in any way without prior
    written consent of XP-Pen
  3. ) XP-Pen has not been notified by Purchaser of the alleged defect or malfunction of the Product
    during the applicable warranty period

10. If the Product is returned to XP-Pen after the expiration of the warranty period, XP-Pen’s normal service policies shall apply and Purchaser will be charged accordingly.

11. XP-Pen assumes no obligation or liability beyond that which is expressly provided for in this limited
warranty.

All warranty information, pricing, product features and specifications are subject to change.

12.This limited warranty provides Purchaser’s sole and exclusive remedy to be provided by XP-Pen. The agents, employees, distributors, and dealers of XP-Pen Products are not authorized to make modifications to this limited warranty or make additional warranties binding on XP-Pen.,

LIMITATION OF LIABILITY

13. XP-Pen’s limitation of liability under this limited warranty shall be the actual cash value of the product at the time, the purchaser returns the product for repair, as determined by the price paid by the purchaser for the product less a reasonable amount of usage or wear and tear. XP-Pen shall not be liable for any other losses or damages such as special, incidental, consequential, or punitive damages (including but not limited to loss of anticipated benefits or profits, loss of savings or revenue, loss of data, loss of use of the product or any associated equipment, cost of capital, cost of any substitute product or facilities, downtime, any costs of recovering, reprogramming, or reproducing any program or data, any failure to maintain the confidentiality of data stored on the product, the claims of any third parties, including subsequent purchasers, and damage to property, resulting from the purchase or use of the product or arising from breach of this limited warranty, breach of contract, negligence, strict liability, or any other legal or equitable theory, even if XP-Pen knew of the likelihood of such damages). XP-Pen shall not be liable for delay in rendering service under the limited warranty or loss of use during the period that the product is being repaired. Some regions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

LIMITATION OF WARRANTY DURATION

14. To the extent permitted by law, XP-Pen limits the duration of all implied warranties to the applicable product warranty period stated above, including but not limited to the implied warranty of merchant ability or fitness for a particular purpose and warranties against hidden or latent defects. Some regions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

15.To The Extent Permitted By Law, This Limited Warranty And Remedies Set Forth Are Exclusive And In Lieu Of All Other Warranties, Remedies And Conditions, Whether Oral, Written, Statutory, Express Or Implied. This limited warranty allocates risk of Product failure between Purchaser and XP-Pen, and XP- Pen’s Product pricing reflects this allocation of risk and the limitations of liability contained in this limited warranty.

16.This warranty gives you specific legal rights, and you may also have other rights which vary from region to region.

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